In order to use ACE, you must be running on Xcb. If you aren’t using Xcb, you’ll need to contact our sales team (firstname.lastname@example.org) as soon as possible. In addition to ACE, upgrading to Xcb will give you the ability to take advantage of other new features and benefits that it provides.
Once you’re on Xcb, you’ll need to work with your ABI reps to get set up for ACE on the customs side. CBP has assured us that you won’t need to do client testing. So, if your rep wants you to test before going live, please contact support.
You’ll probably want to take a measured approach to rolling out ACE to your clients:
- Pick an individual to be the ACE expert and transition specialist. You will need to get some expertise on this before letting everyone loose. Your ACE transition specialist should become familiar with the ACE Business Rules and review the ACE ES Business Process. We’ll focus our training on them so that they can pass the knowledge on to the rest of your organization.
- Be prepared for differences between ACE procedures and the ACS procedures you’re already familiar with. We’ve summarized some of the high points in the Entry Management section.
- Pick one or two clients to pilot ACE entries (see the next section if you aren’t sure whether a client is a good fit). You can roll it out to more clients once you’ve worked through some of the internal procedural changes that ACE requires.
Picking pilot clients
ACE still has several limitations on CBP’s side. So you’ll want to make sure that you only bring up clients that are good candidates.
Here’s what’s needed for a client to be a good candidate:
- Must use entry type 01, 03 or 11: ACE only supports those entry types currently
- Shouldn’t file Lacey entries: ACE doesn’t support electronic Lacey declarations: you’d need to use paper
- Client should be flexible and not time-sensitive: CBP still experiences periodic ACE related issues, so entries may need to get canceled and resubmitted via ACS from time to time.
As a side note: electronic invoices (AII/RLF) are fine. Certifying from the summary is the way to go.