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Have a Question?

Use the search or just browse around. If you still can't find what you need our support staff will gladly try to help you out.

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  • Changing the address that shows up on broker invoices
    This article explains how to change the address that shows up when the user prints a broker invoice.
  • Backdating AS400 session date/time
    This article explains how you can backdate your AS400 session date/time.
  • How to receive CSMS Messages
    This article describes how you can receive the CSMS messages which replaced Customs' old Administrative Messages system.
  • Printing ADD/CVD Query Information
    <span>On a recent update we changed the reporting of these queries to not print automatically as users complained about the large prints that were being generated. This article explains how to view or print the report.</span>
  • How we calculate recon MPF
    The way we calculate MPF on reconciliation entries is designed to ensure the broker/importer doesn’t underpay OR overpay customs.   However, because of the way Customs wants final reconciliation spreadsheets organized, the MPF calculation seems kind of arbitrary and confusing.   This document describes the steps that we use to calculate recon MPF, so you can confirm that are values truly are correct.
  • What ports do I need to open in my firewall to use your services?
    This article will explain the ports that need to be opened in order to use our services.
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